JCI Client Support Tool 4.3

JCI Client Support Tool is a utility designed to streamline technical support and troubleshooting for end users and IT teams. It simplifies the process of gathering diagnostics, packaging logs, and securely sharing relevant system information so issues can be identified and resolved faster, with less back‑and‑forth.

Key capabilities

• Automated diagnostics: Collects essential system details, application logs, and configuration snapshots to support root‑cause analysis.
• Guided checks: Runs common health and connectivity tests and highlights potential misconfigurations.
• Secure report packaging: Compiles findings into a shareable report or archive, with options to redact sensitive data.
• Case handoff: Makes it easy to attach reports to support tickets or share them with authorized support personnel.
• Selective data collection: Lets users choose what to include, with clear prompts and consent controls.
• Auditability: Records timestamps and actions to aid traceability and compliance.

Typical use cases

• Preparing information before contacting support
• Accelerating triage and diagnosis
• Verifying environment readiness during onboarding or updates

Privacy and security

• Runs on demand and collects only the data you approve.
• Data remains local unless you explicitly export or send it.
• Supports encryption and redaction options, depending on your organization’s configuration.

Note: Specific features and integrations may vary by version and environment. If you share your deployment details, the description can be tailored further.

JCI Client Support Tool is developed by Johnson Controls and is used by 3 users of Software Informer. The most popular versions of this product among our users are: 4.2 and 4.3. The name of the program executable file is Client_Support_Tool.exe.

You can check Bitvise SSH Client, OpenVPN Client, Ldap Admin Tool and other related programs like GCM Asia MT4 Client Terminal at the "download" section.